Shipping and Return Policy

Shipping and Return Policy

We ship to all 50 states in the USA and we ship to many countries outside of the USA, including most of the EU and the UK, but excluding Germany, Canada, Australia and others.

For orders in the USA, free shipping can be achieved by placing an order of 2 or more items.

For orders with just 1 item in the USA, a flat rate of $8.99 will be charged.

For international orders, shipping rates will be automatically calculated at checkout and can be seen before placing the order. Duties and taxes may apply at checkout as well.

We process most orders within 2 business days and USPS delivers most packages in the USA within 5-7 business days. International can take longer and can be up to 15 business days, but often is much quicker.

All purchases come with a 30 day money-back guarantee if the customer isn’t fully satisfied with their purchase.

The customer pays for return packaging/postage to our facility.

Ascent Nutrition is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible.